Virgin Media set to close Nottingham call centre

Jobs are at risk at Virgin Media in Nottingham after the firm said it was cutting 500 roles and is closing its Daleside Road call centre.

The company said it is reducing its eight customer service centres to five, and will close its Nottingham call centre and buy a smaller site in the city.

Most of the jobs will go at Virgin Media’s Swansea centre, which employs 800 people, though the firm said it would try and transfer roles.

Chief executive Tom Mockridge said: “As part of this programme we intend to create four regional customer operations hubs while also increasing the flexibility of our customer services resources.

“We have also proposed the closure of a small number of our offices over the next two years, including our call centre in Swansea and our current site in Nottingham.

“We will be increasing our presence in Wythenshawe, near Manchester, and refurbishing that site.

“We also propose acquiring a major new building in the Reading/M4 corridor area for our people presently based in Hook, Langley, Slough and Winnersh.

“We also plan to acquire smaller, better sites in Bellshill and Nottingham.

“We are now working with and supporting all employees who have been asked to relocate, who may be in a role at risk of redundancy or who may wish to take another role with Virgin Media or one of our partners.”