Derby firm delivers tasty solution to global patisserie brand

PXtech, the Derby-based supplier of EPOS and business intelligence software has signed a deal with high-end French patisserie PAUL to improve its EPOS technology and boost sales.

PXtech will update PAUL’s existing EPOS technology to the latest platform, reduced hardware variances and stabilise solutions PAUL’s 38 locations across the UK.

Felix Pelegrino, information technology manager at PAUL, said: “The work that PXtech have done to improve our systems has led to vast improvements in the way the business operates. Staff have the systems in place to allow them to do their jobs quickly and easily, ensuring high quality customer service at all times.

“With continuity of technology throughout our various sites we know that all stores are working on the same high standard technology platforms.”

PXtech says it provides both remote and on-site specialist technicians, allowing any issues to be diagnosed and rectified as quickly as possible. The in-house engineering team continues to be responsive to any unexpected errors PAUL face with their technology, visiting stores on the same day when required.

Pelegrino added: “The ongoing support is incredibly valuable and we know that should issues arise, PXtech’s specialist engineers will be there swiftly to get the issues resolved.”

Richard Dorf, chief executibe at PXtech, said: “Outdated technology can cause interruptions to trading, difficulty for staff, and negative experiences for customers. By keeping on top of their technology solutions PAUL ensured they’re not comprising on their values of delivering quality food and service to customers. Reliable technology is essential to every business, from boosting workforce engagement to improving daily operations. We’re delighted to assist PAUL in ensuring their levels of quality and excellence are met at all times.”