Call answering service to create 40 jobs

The Answer4u management team

A national call centre service based in Nottingham says it will create up to 40 jobs over the next 12 months.

The news comes after Answer4u posted a revenue rise of 18.75% and topped the UK’s Trustpilot business review list.

The company, which provides a range of outsourced call centre services for organisations 24/7, 356 days a year, is the brainchild of husband and wife team, Mark and Sarah Menhennet, who set the company up in 2004.

Stuart Wilson, general manager at Answer4u, said: “Our recent success has only been made possible by our great people – the performance of our business depends entirely on them. Without our hard-working and dedicated staff – who ensure our clients receive first-class customer service every single day – these kind of results just wouldn’t be achievable.

“The increase in revenue and expansion of the business is supported by investment and development in our technical capabilities and infrastructure enabling us to work more efficiently and ultimately deliver more value to our clients.”

Answer4u says it acts as a “crucial support service” for many firms that experience high levels of seasonal demand alongside those that have a constant need to ensure their customers receive high levels of service around the clock.

Danielle Conroy, customer service manager at Answer4u, added: “As a team, we’re extremely proud of our recent achievements. It is testimony to the level of care and service that we aim to deliver. So far this year, we’ve handled over 300,000,000 seconds of calls – that’s an increase of over 20% from 2016’s performance, it’s crucial we maintain our high levels of service and standards with each and every call.”

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