Nottingham firm extends Harvey Nichols contract

Nottingham-based IT services firm Retail Assist has extended it contract with Harvey Nichols.

Retail Assist has been working with Harvey Nichols since 2004. The new contract will see this extended for another three years.

The retail giant uses the Nottingham firm’s Merret system which helps customers to shop the brand and not just the channel and helps retailers to improve full-price sales performance, increase profits and provide the best possible customer experience.

Richard Steward, chief information officer at Harvey Nichols, said: “We are very pleased that we have renewed our partnership with Retail Assist, who provide a vital capability for Harvey Nichols to enable us to serve our customers.

“Retail Assist understand the retail market and so having a clear support and development service in place with them strengthens our customer service proposition.”

Dan Smith, chief executive officer at Retail Assist, said: “We are delighted to continue our working relationship with Harvey Nichols. After working together for 15 years, it’s a testimony to the confidence they have in us to help fulfil their omnichannel operations, as well as in our team and our products.”