Nottingham IT services firm extends contract with Hobbycraft

Retail Assist, the Nottingham-based IT services firm, has signed a contract extension with national arts and crafts chain.

The deal will see Retail Assist provide IT help desk support to Hobbycraft’s 94 stores – extending a relationship stretchingback to 2012.

With Retail Assist also providing head office and data centre support, Hobbycraft has extended their contract until July 2021.

Matt Louth, IT director at Hobbycraft, said: “We value that Retail Assist offers a single point for our store teams to log and resolve calls, whilst also offering the flexibility to evolve as our business expands. These combined factors make them an ideal provider to partner with and I look forward to continuing our successful relationship together.”

Dan Smith, chief executive at Retail Assist, said: “Retail Assist is delighted to be working with Hobbycraft and continuing to develop our relationship further. Hobbycraft is a market leader: a successful, innovative business with an exciting future. This contract renewal is a testament not only to the quality of our services, but also to the strength of our ongoing relationship.”

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