Artificial intelligence deal will help UK contact centres

Steve Watts, left, and Gerry de Graaf sign the deal
Bury-headquartered radio specialist Pennine has secured a partnership agreement with European artificial intelligence (AI) voice analytics software developer, Xdroid. It will ultimately help to increase productivity, customer satisfaction and retention. The new deal gives UK contact centres access to a powerful AI-driven automated speech and emotion analytics solution through the communications, data and networking specialist. The solution automatically processes customer interactions and detects differing emotional responses... For the full story register now for free or login below...