Communications firm launches new tech garden at its HQ

Telephone services firm Moneypenny has opened its unique ‘Tech Garden’ to show case its expanding innovative and technologically-led services.

The innovative ‘Tech Garden’ is designed to demonstrates the technology that is now available in Moneypenny’s award winning offices.

The garden has been put together by designers and technicians to show clients the various AI-driven services that businesses of all shapes and sizes can benefit from.

The ‘Tech Garden’s’ mission is to encourage discussion about the possibilities that AI can offer clients and how it can improve their own customers’ experiences.

Moneypenny uses AI daily within its internal systems to become 190,000 times smarter every day.

Each of the annual 15 million client communications generate five learnings which are then used to make the services even more efficient.

This summer Moneypenny is launching its brand new digital voice recognition switchboard, which will be integrated with IBM Watson and Amazon Polly software for text to speech recognition.

This will be constantly advancing with a natural language facility and eventually with sentiment analysis. Moneypenny is adopting technology that understands how people really speak and will eventually be able to understand how a caller is feeling and how to best serve them.

Joanna Swash, managing director of Moneypenny said: “We are delighted with the ‘Tech Garden’ and how it brings to life and demystifies how we use AI every day to improve our services.

“Over 90% of the businesses that work with us would never have access to this communication technology on their own, but they’re accessing it every day, via our services. We are rigorously testing all our new technology to ensure we maintain our exceptional customer experience.”