Event specialist takes to the tracks with Merseyrail deal

An event management specialist has won a contract to support train passengers across Merseyside as extensive platform work takes place.

StadiumFM has been appointed by Merseyrail to provide support staff as it completes platform upgrade works to prepare for its new trains on one of the busiest networks in the UK.

The work will include both station and line closures, and Stadium FM staff will direct and help passengers onto rail replacement bus services, provide timetable and general assistance, and help with luggage.

The company will be working across the whole network of stations in preparation for the arrival of the new train fleet in 2020.

StadiumFM specialises in providing stewards and event support at both large and small-scale events ranging from festivals and music concerts to football matches and other sporting events.

The company said the contract may lead to the creation of a number of jobs as the work progresses.

David McAtamney, managing director of StadiumFM, said: “This is our first contract in this industry sector which gives us a great opportunity to demonstrate our expertise in providing excellent customer service to large numbers of people, which we have been doing for almost a decade.

“At peak times in the central stations there will be a minimum of 24 StadiumFM colleagues on-hand to assist rail passengers to ensure they have an excellent onward journey.”

Andy Heath, managing director of Merseyrail, said: “We are very pleased to award the contract to StadiumFM. Our main focus throughout the work is our passengers, and StadiumFM share our values in providing exemplary customer service which they have demonstrated at countless events across the UK and overseas.

“Working with StadiumFM, we will strive to make journeys as smooth as possible throughout the duration of the work as we prepare for our new trains.”