Communications firm showcases new AI technology at London event

Moneypenny in London

North West communications firm Moneypenny will be hosting an innovative tech event at its Workhub offices in the heart of London’s Tech City.

The event, which is part of London Tech week, will see the firm’s chief executive Joanna Swash demonstrate Moneypenny’s new AI powered digital switchboard.

The system is the most advanced, accurate and service enhancing method of automating a switchboard, built in collaboration with Amazon and Twilio.

The event is designed to appeal to people responsible for managing communications, switchboard function, facilities and customer service for medium to large enterprises.

The session will turn the traditional people-based solution on its head, and showcase a new switchboard, one increasingly powered by technology.

The system is fully automated however it act just like a person and if it doesn’t understand you or your enquiry is complex it moves you to a real person immediately.

Joanna Swash said: “We are really excited about our new digital switchboard and AI presents an unprecedented opportunity to significantly reduce switchboard operating costs without compromising service for our clients.

“At Moneypenny we are demystifying AI, speech recognition and automation to offer practical solutions which can be implemented now, and we are also working to map out the impending transformation curve to ultimately visualise the switchboard in 2025, and beyond.”

 

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