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Co-op Bank fined by FSA for PPI complaint delays

Chris Barry
Chris Barry
Editor, North West

THE Co-operative Bank has been fined more than £100,000 by the financial watchdog for failing to handle payment protection insurance (PPI) complaints fairly.In fining the Manchester-based bank £113,000, the Financial Services Authority said the bank had incorrectly held-off from progressing PPI complaints during a court case brought by the British Bankers Association in 2010, despite being advised not to by the regulator.The FSA said in a statement: "Co-op put these complaints on hold despite the FSA making it clear in ... for the full story register now for free or login below...

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