Barclays to close Salford Quays call centre

BANKING group Barclays is closing a call centre in Salford Quays, a move which will affect around 475 staff.

The bank says the move is part of an efficiency drive and that it is not reducing overall headcount as new positions are being created at sites in Liverpool and Sunderland.

Manchesterr-based staff who do not want to relocate are likely to be made redundant though.

It said in a statement: “Barclays is working hard to meet customer needs and keep the customer at the heart of what we do. Part of this work is ensuring that our contact centre site processes are working efficiently to enable our teams to work together more effectively.
“Unfortunately this means that our contact centre in Salford Quays Manchester will be closing this year 2013.

“We are focused on finding alternative employment options for all affected staff elsewhere within the group which is something we know is desirable for many. We are being open and transparent by sharing this proposal with our colleagues at the earliest possible opportunity and we will provide full support to them throughout the process.”
“We appreciate that for some staff they may not wish to relocate and therefore a redundancy option will be available.”