Comms-care drives growth with white label IT model

A FAST-growth Cheshire-based IT support services company has reported a strong year of progress with surging staff numbers, revenues and operating profits.

Northwich-based Comms-care said revenues in the year to the end of March had risen 52% to £15.6m driven by strong demand. Operating profits in the same period rose 200% to £2.1m

The privately-owned business, based at Cheshire Business Park in Lostock Gralam, said it now has 180 staff with plans to grow its team to 300 by March 2016.

It is predicting continued growth to £20m turnover and £3m operating profits in the current financial year.

Comms-care, which was founded in 2002, white-labels its services to a growing number – currently more than 600  – of IT resellers across the UK and Ireland. North West customers include Manchester company ANS Group and Chess Telecom of Alderley Edge.

Managing director, Ben Davies said: “Comms-care has continued to make excellent progress this year delivering strong growth and investing to further expand our portfolio of IT support services.

“IT resellers are increasingly looking to outsource the provision of IT services, and with Comms-care’s ‘reseller only’ business model, coupled with our reputation for service excellence and technical expertise puts us in an excellent position to continue to grow rapidly in the years ahead.

“Our proposition is unique – we don’t compete with the resellers and that gives them comfort.”

He said the network of channel partners equates to 30% of the top 100 UK value-added-resellers of IT services and significantly 80% of the top 10.

One partnership agreed during the year was with AMP Networking, a Kent-based telecoms specialist which provides IT support services to the ExCel London. As part of this partnership Comms-care will provide hardware and software support for the Cisco LAN infrastructure at ExCel London centre for the next five years.

Mr Davies, 38, who owns the business along with chairman Peter Lloyd and technical director Darren Briscoe, said the company has no plans to take on any external investment.

“We’re debt free and we don’t have a requirement for external investment.  As we continue to grow we can invest in the business and in new products such as managed services. We haven’t ruled-out acquisitions as long as they are right for us and don’t affect our non-competing model.”

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