Betfred to axe Wigan call centre

GAMING group Betfred is to close a loss-making call centre in Wigan, in a move that will affect more than 100 employees, the majority part-time.

The Warrington-based company said it had found jobs elsewhere in the business for seven of the 14 full-time staff affected by the closure, which will occur on December 11.

The company said increasing numbers of customers were betting online or via their mobile phones, meaning that call volumes had been falling.

It said it remained committed to Wigan, with 150 IT remaining in the town.

Chief executive John Haddock added: “After a very detailed consultation with our staff at our Wigan call centre we have unfortunately, after reviewing all options, had to make the decision to close the operation.

“We have already secured jobs for a number of staff within Betfred and there are others who are considering taking up positions which are available within the company.

“We will continue to offer our full support to all staff who wish to find alternative employment within the Betfred Group or externally. Betfred management and local government agencies have been on site for a number of weeks helping staff with any questions and advice.

“However, following the review of the call centre unfortunately it was no longer viable as there has been a significant shift towards betting on mobile and online. This announcement affects 14 full-time and 98 part-time jobs.”