Telecoms giant looking to recruit

TELECOMS giant BT is to recruit around 90 jobs at its customer contact centre in Warrington.

Nationally, the company is on a hiring drive for 1,000 more contact centre staff as it continues efforts to reshore its call centre operations.
     
Libby Barr, managing director of customer care at BT Consumer, said: “By the end of this year, BT Consumer will answer more than 80% of its customers’ calls in the UK and this means we need more people in our UK contact centres.
 
“BT is already a major employer in Warrington [it has 800 staff there] and it’s great news that we can build on this and increase BT’s presence in the town.”

Mike Blackburn, BT’s regional director in the North West, added: “BT has a long history of being one of the largest private sector employers and investors in Warrington and in the North West as a whole. It is great news that we are now able to carry out this latest recruitment to further strengthen our presence here.

“Across the region, we are investing hundreds of millions of pounds in major initiatives, such as the roll-out of high-speed fibre broadband, which is transforming the online opportunities for local households and businesses.”