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Express Gifts to pay £12.5m back to customers

Findel's distribution centre in Burnley
Findel's distribution centre in Burnley
Joanne Birtwistle
Joanne Birtwistle
Editor, North West

Express Gifts, a direct mail order and online subsidiary of Hyde-based Findel Plc, is to refund £12.5m to around 300,000 customers who were sold insurance that offered little or no value.Findel said that provisions for this programme have already been made and announced in its interim results.The insurance products sold by Express Gifts covered against accidental damage and theft for all products purchased from its Ace or Studio brands. The insurance was called “Property Insurance” from January 2005 to August 2008... for the full story register now for free or login below...

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