Regional Business Information for the North West
BDO Report: Service 2020 View Archive
TheBusinessDesk.com has teamed up with accountancy firm, BDO, to bring you the latest in their series of reports, which looks ahead at the major trends in customer service over the next decade.
Download a copy of the report below.
In association with
Service 2020: The changing face of retail
THE way consumers buy goods, and how they are served by retailers, will continue to be shaped by mobile technology in the coming decade.
Service 2020: The need for speed
Some 82% of businesses believe customers expect a faster service than they did five years ago according to Service 2020, a report from...
Service 2020: Social media becomes new consumer watchdog
THE unstoppable rise of social media will force companies to provide better service and be more transparent in their business dealings,...
Service 2020: Customers want the human touch
FORGET innovation, data collection and personalised tracking, nearly 70 per cent of businesses put people at the top of the list for what...
Service 2020: Customer service top priority for competitive business
BUSINESSES across the region will experience a fundamental change in the way they compete with one another as customer service becomes more...