Insurance firm relocates to new offices to sustain growth

An insurance and risk management firm has relocated to new, larger premises in the Black Country in order to sustain growth.

The relocation of Arthur J. Gallagher’s Brierley Hill office to a new base at Admiral House on Dudley’s Waterfront will enable it to better accommodate its expanding team.

Already employing 105 people, Gallagher has taken and refurbished two floors in nearby Custom House to house a 200-strong team by 2020 in line with its planned growth.

The move will ensure that the firm benefits from the Waterfront’s newly-conferred Enterprise Zone status.

Gallagher’s Brierley Hill branch operates as a dedicated service centre to support UK SMEs and national affinity partnerships with all their risk management and insurance needs, whether new business, renewals, mid-term adjustments or claims.

It is one of two specialist SME hubs within Gallagher’s 50-strong UK-wide network of community broker branches and also serves customers of affinity partnerships, such as long-standing relationships it has with two major UK banks — whose small business customers nationwide use Gallagher — and the Royal Yachting Association, through which Gallagher looks after the insurance needs of 90% of the UK’s sailing clubs.

The Brierley Hill branch has seen consistent growth in customers, with revenue rising 115% in the last five years.  During this time, it has also seen the number of employees grow from 55 to its current 105, a situation which necessitates the move.

Barry Duffin, managing director of the Brierley Hill office, said: “We’re delighted to be in our new office space, and although we’ve only moved next door, it’s what this move facilitates that excites us the most – the ability to continue on our strategic growth trajectory and welcome new colleagues into the team.

“Not only are we a dedicated national client service centre, we are also part of a UK-wide network of community-focused branches within one of the world’s largest insurance brokers.”