Birmingham tech company aids New York’s fire service
Birmingham contact centre solutions company Infinity CSS has helped the Fire Department of New York (FDNY) win an award after undertaking a contract to help the service answer emergency calls quicker.
Software and workflow specialists Infinity CSS worked with the FDNY from 2016 to develop the new system, which is based on the company’s call scripting and call centre solutions. Its old system was established in the 1980s.
The FDNY gets 1.5m 911 calls annually, in a city home to more than 8m people. The service has now won the... You can carry on reading TheBusinessDesk.com for free, but you have reached the maximum number of pages an unregistered user can view. To register for an account, click here or login below...