Financial software suppliers highlight back office function at Warwickshire conference

MIDLAND-based financial software suppliers will be highlighting the importance back office support plays in the financial sector when they present at an industry conference in Warwickshire later this month.

Staffordshire-based eg solutions and Aspect Software will both be taking part in the Professional Planning Forum’s (PPF) Strategy and Planning conference 2013, which takes place at Chesford Grange of April 29-30.

The PPF conference will be attended by more than 650 delegates from all industry sectors and will include specific forums for strategy, quality and customer experience, performance, outbound, back office and public sector transformation.

Sponsoring the Back Office Forum at the conference, back office optimisation software provider eg signed a strategic partnership earlier this year with bronze sponsors of the whole conference, and sponsors of the Outbound stream, Aspect, customer contact and enterprise workforce optimisation provider. Together, eg and Aspect deliver the technology to enable organisations to improve the customer journey, from first interaction to delivery.

Elizabeth Gooch, CEO of eg solutions, said: “The theme for this year’s conference is ‘Putting People First,’ with a strong focus on strategic change, which is perfectly aligned to what eg and Aspect are aiming to achieve; a true end-to-end insight into, and control over, the full customer service process which will deliver measurable value around tasks and resources, regardless of who is serving the customer – front office, back office, or both.

“It doesn’t matter how good the front office is, customer perception will be shaped by what comes after their initial transaction – all too often failures in the processes that follow.”

Mark King, Senior VP Europe and Africa at Aspect, added: “The PPF conference is an important date in the calendar. It always attracts a high calibre of delegates with the sole aim of improving the customer experience at all touchpoints, and cutting out the fat when it comes to forecasting and planning for customer engagement. With eg as a partner we can continue to raise awareness around back office optimisation as a crucial step in putting the customer first, through a single solution to manage work and optimise resources.”