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Regulator fines mobile phone insurance firm 2.8m for poor complaints handling

3rd July 2013


A NORTH Staffordshire business that administers insurance for Phones 4u mobile phones has been fined £2.8m by a regulator.

The Financial Conduct Authority (FCA) fined Newcastle-under-Lyme firm Policy Administration Services (PAS) for poor complaints handling of mobile phone insurance policies.

The fine relates to complaints handling between June 2009 and September 2011, including failing to identify the root causes of recurring issues and put them right.

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