Language services provider expands work at Heathrow

Language services provider thebigword has expanded its work supporting Border Force at Heathrow, Britain’s busiest airport.

The law enforcement organisation is responsible for immigration and customs controls at the west London aviation hub and processes more than 25 million passengers every year.

Leeds-based thebigword will provide telephone interpreting services to officials when dealing with passengers with limited English to ensure that important information can be communicated as quickly as possible.

The company’s interpreters are fully vetted and security cleared.

Larry Gould, founder and chief executive of thebigword, said: “Border Force does an extremely important job in securing our borders, promoting national prosperity and preventing terrorists and criminals from entering the UK.

“We are proud to be supporting Border Force’s efforts at Heathrow with our expert telephone interpreting services to ensure that all passengers are dealt with quickly and fairly.”

Using thebigword’s telephone interpreting service, covering over 250 different languages and dialects, Border Force officials can be connected to an interpreter in less than 60 seconds improving efficiencies and front line processing times.