IT services and software firm strikes deal with Hollywood Bowl
Nottingham-based IT services and software firm Retail Assist has signed a deal to work with leisure operator Hollywood Bowl.
The company will will offer support through its IT Help Desk to Hollywood Bowl Group’s 60 centres.
Dave Wilson, IT director at Hollywood Bowl Group, said: “We initially managed our IT support requirements internally but, thanks to our success, we needed to find an outsourcing partner so that our internal teams can focus on business growth instead.
“I have worked closely with Retail Assist in a previous role and what has always stood out for me out is the depth of specialist support and sector-specific partnerships that they can bring to deliver a holistic solution. I know that I have the partnerships that I can trust to keep us trading with minimal disruption, allowing us to focus on growing the business.”
Dan Smith, chief executive efficer at Retail Assist, said: “Our extensive experience supporting restaurants, retail and cinemas for many years makes us the perfect fit for Hollywood Bowl Group, ensuring they benefit from our high availability support services and industry expertise.
“This sector has been experiencing substantial growth in recent years, so we are delighted to be able to support this success story and help them continue to thrive.
“We have seen a definite consolidation of IT suppliers within our client base over recent years, and Retail Assist and Barron McCann together deliver a broad range of services to work in tandem to deliver a seamless service to all their bowling alleys and mini-golf locations.”
Alongside helpdesk support, Retail Assist will also manage the relationship with Barron McCann, which provides hardware maintenance support to Hollywood Bowl.
