Leicester comms firm signs five-year deal with water supplier

Leicester-based Opus Trust Communications, the omnichannel communications firm, has secured a contract with Water Plus to be its sole provider for customer bills and other account information and updates.

As a result of the five-year deal, Opus Trust will deliver paper bills, customer welcome packs and information, along with digital requirements including e-bills for Water Plus’s online customer portals.

Chief executive of Opus Trust Communications, Tony Strong, said: “We would like to thank Water Plus for choosing us as their sole supplier. With more than 20 years’ experience in the utility sector, we know that our skills and expertise will continue to enhance our relationship as we deliver a bespoke solution for Water Plus.”

Water Plus is the largest water retailer in the UK with more than 360,000 customers.

Sarah Badrick, water sector expert and Water Plus account director at Opus Trust, said: “As experts in managing customer communications, we understand how important it is for an organisation the size of Water Plus to support their multi-channel customer communication strategy.

“With such a large customer base, it is vital that Water Plus has access to a diverse range of interactive services that provides them with multiple ways of engaging with customers, ensuring customers have high quality communication and can easily access their billing and account information.”

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