Castle Donington insurtech firm lands major home emergency contract

Chris McLain

Castle Donington-based claims management firm CET has landed a major contract with appliance care company, Domestic & General (D&G), to provide a technology-enabled home emergency claims service, along with access to its network of specialist contractors.

East Midlands-based CET has secured a five-year deal, which will see it managing a branded claims portal for D&G, the UK’s largest specialist warranty provider.

The portal will go live later this year and will be powered by CET’s cloud-based claims management system, SIMPLIFi and backed up by a 24/7 ‘virtual call centre’ operation.

Chris McLain, chief executive officer of CET, said: “While the last 12 months have been challenging for many in our sector, we have been able to capitalise on our established homeworking structure, adapting to the pressures, and winning new business as a result.

“Our ambitious plans have not been curtailed by the pandemic. On the contrary, it has allowed us to play to our strengths, thanks to our unique technology which is providing our insurers with peace-of-mind as well as unrivalled customer service. It is these promises that are enabling us to drive forward and make significant gains.”

Michael Fitzgerald, service director of D&G, said: “CET and D&G’s partnership and technology is unrivalled in our sector and means we can work at speed. This innovative, forward-thinking approach matches our own company culture, and we are confident that our customers will benefit from faster and more fluid solutions in their time of need.”

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