Dunelm to grow Radcliffe customer services centre with 85 jobs

Homewares retailer Dunelm is to almost double the size of its customer service centre in Radcliffe, with the recruitment of 85 staff.

Dunelm, which started on a Leicester market stall in 1979, has an estate of over 160 stores as well as an online presence.

It’s customer service centre, which currently employs around 100 staff, is on a recruitment drive follows the company’s acquisition of the WorldStores group in February this year. The group which includes the Kiddicare, Achica and WorldStores brands will double the size of the Dunelm’s online offering to customers.

Over the coming months the customer service centre, located at the back of Dunelm’s Radcliffe store on Green Street, will host open days to allow prospective candidates to get a feel for the company’s culture.

Philip Cochrane, head of contact centre at Dunelm said: “We’re looking for motivated individuals that are passionate about providing a great service to our customers. Having a background in customer service isn’t essential, our in-house learning and development team will provide candidates with training and support to develop their confidence and communication skills.”

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