New regional Network Rail boss pledges to rebuild shattered passenger trust in system
Rebuilding the trust of train passengers is the aim of Network Rail’s new North West and Central (NW&C) region boss.
Tim Shoveller set out this clear goal as he joined Network Rail as managing director of the NW&C region, which runs from Carlisle to London Euston and Marylebone via Manchester, Liverpool, Birmingham and the Chilterns.
The purpose of the new region is to create one customer-focused team that is closer and more responsive to the needs of the passengers, partners and communities Network Rail serves.
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