Massive expansion for company after Wigan Pier move

A customer service business based in Wigan Borough is creating hundreds of new jobs after moving to a prime location at the heart of the Wigan Pier Quarter.

Interact relocated to Trencherfield Mill in early 2018 after accessing support from the council’s business engagement team

Since then, Interact has increased its staff base by 120 people, with a further 100 jobs expected to be created in the coming month. This will bring Interact’s total employee count to 350.

Neil Barber, Interact managing director, said: “We are a contact centre offering a customer-focused service from tele sales to live chat.

“We’ve been proudly based in Wigan since 2012 but through working with the council we have been able to re-locate to a much more suitable location, which, in turn, has allowed us to support more people into work and develop our company.

“We continuously look at ways we can grow and it is thanks to the hard-work and fantastic customer service skills our employees show that we are able to build on our client relationships and expand. We are very much looking forward to recruiting these new posts and extending the Interact family even further.”

Interact was established in 2011 and is a contact centre outsourcer holding contracts with several blue-chip companies, media and e-retailers among others.

While Interact’s HR and finance hub is based in Richmond, London, the core of its growth operates from within Wigan’s key quarter for business and development.

In recent years, the Wigan Pier Quarter has undergone a major renaissance thanks to the council acting on its 10-year masterplan, ‘A New Road to Wigan Pier’ and private investment opportunities, including that of Step Places who are progressing with their plans to turn the disused 18th Century Pier buildings into a vibrant cultural destination for visitors and locals.

In addition to the expansion of The Edge – a high-quality performance venue, auditorium and cafe with social and community uses – the council is committed to positioning Trencherfield Mill as a quality headquarters to major employers and often hosts major businesses events to showcase opportunities at the Pier Quarter.

Cllr David Molyneux, leader of Wigan Council, said: “Interact is a business that has consistently grown and developed over the years, providing more opportunities for Wiganers and beyond to get into employment.

“Since moving into Trencherfield Mill, Interact has been innovative in how they have used the space to its full potential. The 100 new jobs they are creating is proof that the move and partnership with our Invest in Wigan team has been a fruitful and successful one for the company.”

He added: “This is another great example of companies choosing our borough for their operations. We have great opportunities for investment, quality connections, a prime location next to the M6 and the right attitude to help businesses succeed and expand.

“We will continue to showcase the Wigan Pier Quarter as a fantastic place to invest and work and look forward to the prospect of welcoming more employers to the borough.”