Communications firm appoints new head of technology
Outsourced communications provider Moneypenny has appointed a new head of technology.
Global Chief Technology Officer Pete Hanlon was previously at Moneysupermarket Group.
Pete joins with a wealth of experience in identifying innovative customer centric technical solutions having been at Moneysupermarket for six years and at Auto Trader where he worked for 10 years.
Joanna Swash, global chief executive said: “We are delighted to welcome Pete Hanlon to our fast-growing team and are excited about the fantastic experience he will bring to Moneypenny.
“Pete’s experience as a CTO will be invaluable as we continue to offer our clients leading edge technology and AI to help them grow their business.”
Pete Hanlon said: “I am thrilled to be joining Moneypenny and leading such a talented technology team.
“This is a pivotal time for communications technology and I believe this sector has some of the most interesting technical challenges right now.
“I look forward to accelerating Moneypenny’s platform and products through the use of AI, Deep Learning and leading edge technology.”
Moneypenny is the world’s leading outsourced communications provider, delivering telephone answering, live chat, switchboard and multichannel customer services.
The firm works with businesses of all shapes and sizes, from sole traders right up to multinational corporations.
In the UK, Moneypenny has over 700 staff, a figure that is growing at a rapid rate and has offices in Charleston in the US.
The company was founded by a brother and sister Ed Reeves and Rachel Clacher in 2000 and currently handles over 15 million customer communications a year for 13,000 businesses.
