Manchester Airport is first to offer passengers pre-booked security timeslot
Manchester Airport says it is the first in the UK to offer passengers the option to pre-book a timeslot to go through its security processes.
It said to improve the security experience and help restore confidence in travel as the airport begins to see more people wanting to travel, passengers now have the opportunity to pre-book a free 15-minute security slot, as part of a UK-first new trial by Manchester Airports Group (MAG).
The trial is part of a series of measures introduced by MAG to ensure passengers feel safer and more confident about travelling by air, particularly when travel demand starts to grow again in the near future.
Last month the airport group became the first to ask all passengers to cover their face, either with face masks or with their own clothing. All MAG colleagues interacting with passengers are also required to wear the necessary protective equipment.
By booking their free slot, passengers will benefit from access to a dedicated lane straight to the security checkpoint and will be able to reach the departure lounge quicker.
This approach will also allow the airport to manage the volume of passengers coming through security more efficiently and help keep queues shorter.
The availability of slots is limited and will be operated on a first come first served basis through online booking.
Passengers are encouraged to make a booking around two hours before their flight departure time and asked to arrive within the chosen slot.
If passengers arrive outside the allocated time, they will not be able to access the dedicated line and will be redirected to the security queue, which may be longer than usual given social distancing measures that the airport will put in place.
The booking system was developed by MAGO, which is MAG’s in-house digital business, aimed at providing industry-leading online technology for airports.
If successful, the technology will be put in place at the group’s other airports at London Stansted and East Midlands.
Brad Miller, chief operating officer at Manchester Airport, said: “Safety and security will always be the first priority and, at the same time, COVID-19 will undoubtedly reshape the airport experience.
“We are exploring every innovation and technology that can help us to adapt to the new world, protect public health and restore confidence in air travel.
“This new measure will allow us to manage our security process more efficiently in these challenging times, providing a better and more comfortable experience for passengers.
“It is the latest in a series of measures introduced by MAG to make travel safer during the pandemic, which includes asking passengers and colleagues to wear face coverings and piloting temperature screening technologies.”