Financial firm reports record results and improved client satisfaction

Chase de Vere, the national firm of Independent Financial Advisers with offices in Chester, Liverpool, Manchester and Preston, has announced record financial results.

The Company has reported increased turnover, profitability and client satisfaction in its annual report for the year ending December 31, 2019.

Chase de Vere reported a pre-tax profit of £13.08m, compared with £10.62m in 2018, its sixth consecutive year of profitability.

Turnover increased from £68.48m in 2018 to £72.49m.

As well as KPIs related to financial performance, the company said it invests heavily to ensure the highest degree of client satisfaction.

This is reflected in a net promoter score of 57.8, up fro 50.8 the previous year.

This focus on client service has been evident as the country went into lockdown in March as a result of the coronavirus pandemic.

The company’s robust business continuity plan meant that all Chase de Vere employees were quickly and effectively set up to work from home.

Chief executive Stephen Kavanagh said: “2019 was another great year of progress for Chase de Vere.

“We have increased profits, developed and formed new affinity relationships, particularly related to the medical and dental professions, and have improved the satisfaction scores from our clients.

“I am particularly pleased with the contribution made by the employees who joined us from Medical Money Management, which we acquired in October 2017, and am delighted that we acquired Ferguson Oliver, an independent financial advice firm based in Angus, in October 2019.

“We are actively looking for other like-minded adviser firms to join us.”

He added: “The coronavirus has overshadowed businesses in 2020 and we have revised our forecasts accordingly.

“During this time our sole focus has been on the welfare of our employees and speaking with our clients.

“Our financial strength, and our supportive parent company, means that we remain in good shape and we have, for example, not furloughed any of our employees.

“I am incredibly proud of how well our employees have adapted to remote working and how they have continued to provide an exceptional service to our clients throughout these challenging times.”