Tech firm announces £3m post-COVID growth plans
Cheshire tech firm, Lokulus, has today announced ambitious growth plans.
It has committed £3m into the future of the business over the next two years, announced a new office move, dedicated innovation budget and product launch roadmap, as well as a recruitment drive that will boost its team by 20% as it prepares for a period of significant growth.
Lokulus works with brands such as Matalan, Capita, Serco and Leeds Building Society to create intelligent digital customer service solutions that empower businesses to improve their customer experiences.
Its technology uses Artificial Intelligence (AI), Machine Learning and Robotic Process Automation (RPA), to automate lower skilled tasks, allowing team members to focus on their customers.
This efficient tech creates enhanced customer and employee satisfaction, drives profitability for the business and accelerates brand reputation.
With record numbers of customer service teams working from home, as well as a surge in e-commerce sales, Lokulus said its products have never been more relevant, with brands and businesses looking to make life more efficient for both their employees and customers and enhance their digital offering.
The 19-year-old business, which was formerly known as numero until undergoing a management buyout in June 2019, has recently moved its headquarters to the Glasshouse at Alderley Park, the £30m project aimed at digital and tech companies which forms part of Bruntwood SciTech’s 400-acre park, which boasts 1.5m sq ft of office space.
As well as an office move, the team is also about to launch its first product since the buyout, Pulse, aimed at small and medium sized businesses.
After years of creating solutions for Enterprise clients, over the past six months the team has used its learnings to engineer a SaaS-based product for businesses who are looking to not only enhance both their digital customer engagement capabilities, but enable remote working for their customer service teams.
Chief executive, Mark Chamberlain, said: “The past year has enabled us to really cement the foundations of the business and plan for the future and now it’s our time to accelerate.
“In this strange time we’re fortunate that our technology is hugely relevant for businesses who are wanting to enhance the online customer journey and we’re looking forward to what the future brings.
“With a new product to launch and a number of innovations in the pipeline, it’s an exciting time for Lokulus.”
Chief financial officer, Alister Harris, added: “Our team has been central to our success so it has been imperative to us that we offer them a stand out location to work from, and Alderley Park is just that.
“Whilst COVID has initially delayed our ability to take advantage of our new environment, we are confident that the space will be a place for innovation and collaboration for a long time to come.”
Lokulus employs a team of more than 50, with plans to take on another 10 team members before the end of 2020.
It said it is dedicated to future-proofing innovation and has a pipeline of new technologies in development which will enable it to continue to provide long-term contact solutions to organisations and businesses that fits the requirements of an ever-changing customer landscape.
