Tech firm Voicescape grows services with acquisition

Social housing technology provider, Voicescape, has acquired a provider of NHS patient messaging services, as it grows its service offering.

Message Dynamics’ services have been built using Voicescape’s digital communications technology to provide messaging and telehealth solutions to patients for more than 10 years.

In that time, the company has won awards for digital innovation and partnerships with NHS Trusts.

More recently, the Bucks firm has introduced its solutions to Adult Services departments in local authorities to support their service users’ growing range of needs.

Salford-based Voicescape provides customer communication technology coupled with behavioural insights for social housing providers and local authorities.

The acquisition of Message Dynamics will allow the company to facilitate comprehensive engagement with service users across multiple touchpoints, on behalf of those service providers, to improve their overall experience.

John Doyle, founder and CEO of Voicescape, said: “Public health concerns have been brought to the fore during the pandemic and our aim is to facilitate better, closer engagement with those groups that require a range of support services delivered in ways that suit their changing needs and personal preferences.

“There are obvious synergies between our services and together we have a greater opportunity to support local authorities and other social purpose organisations transform the ways in which their services are delivered.”

Richard Jackson, commercial director of Message Dynamics, added: “Voicescape’s mission to help social purpose organisations engage more effectively with their customers, combined with the growing convergence of public health, affordable housing and social care, makes the combination of the businesses a very complementary fit.”