Human-focused design agency posts record revenues following international expansion

Hilary Stephenson

Macclesfield design agency, Nexer Digital, has achieved its highest revenues in its 17-year history.

The ‘human-centred design’ business reported turnover of £10.5m, a 12% year on year increase for 2023, compared with the previous results, it revealed.

Profits have also held firm, with a pre-tax profit of £1.012m, up from £838,810 the previous year, despite a boost in its headcount.

The company now has 112 staff, an increase from the previous year’s headcount of 90.

Recent hires include Elina Ventere, who joined from AbilityNet as a Senior Accessibility Consultant, bolstering capability in Nexer’s accessibility team.

Rachel Breeze, a Microsoft and Umbraco MVP, has also been promoted to lead the software development team, driving growth through key technology partnerships.

With a focus on digital inclusion and social impact, Nexer Digital designs and builds digital products and services that support and enhance people’s lives and work.

Recent client wins contributing to its growth include Royal Holloway University, The University of Cambridge, The Met Office, Historic England, and the Energy Savings Trust.

The company’s commitment to building partnerships over the past 12 months with industry-leading organisations, such as Microsoft, Optimizely, and Siteimprove, has also boosted its offering.

Also key to its growth, Nexer Digital, which has offices in Macclesfield and Cambridge, expanded overseas in 2023.

It added teams in India and Colombia to meet the growing demand for its 24/7 support and optimisation services.

Managing Director, Hilary Stephenson, said: “Many of our clients serve global markets and their customers have expectations that extend beyond traditional business hours.

“Our investment in building out affordable, trusted services that run 24/7, 365 days a year, has allowed us to re-imagine our delivery squads, with people aligned to our projects in Colombia, Sweden and India, as well as throughout the UK.

“As inclusion is at the heart of everything we do, our investment in key technology partnerships positions us well to support customers with the challenges and opportunities they will face with the upcoming European Accessibility Awareness Act in 2025.”

Looking ahead, she added: “We are seeing the benefits of our strategy coming to fruition.

“Next, we plan to leverage our expertise in accessibility to make workplaces more inclusive and productive for people typically denied access to work or struggling with inadequate tools, processes and communication.

“The company will focus on inclusive, ethical and user-friendly approaches to new technology, including AI through Microsoft Copilot, challenging poor usability and resource consumption in workplace tools to make digital work life more accessible and sustainable.”