AI slashes cost of complaints handling at Manx Financial
Artificial intelligence has delivered significant cost savings at Manx Financial Group by automating its motor finance complaints process.
The Isle of Man based banking and financial services group deployed AI to handle claims under the Financial Conduct Authority's Discretionary Commission Arrangements redress scheme, cutting costs compared with using a third-party processor.
The technology analyses complaint correspondence, extracts key data and supports customer communications, though all final decisions remain subject to hum... You can carry on reading TheBusinessDesk.com for free, but you have reached the maximum number of pages an unregistered user can view. To register for an account, click here or login below...
