UU recruits 250 call centre staff

UNITED Utilities is creating nearly 250 jobs after deciding to bring overseas call centre operations back in-house.

The Warrington company, which manages water and waste water services across the region, previously outsourced the work to a contact centre in the Philippines owned by US-based Accenture.

It said it had made the move to improve customer service and efficiency. It plans to create 181 jobs at its headquarters in Warrington and a further 63 at its call centre in Whitehaven, Cumbria.

The jobs, a mix of 142 full-time and 102 part-time positions, will be admin and telephone roles in the billing and payments departments.

“The decision to bring the activity in-house and create a number of new jobs is in line with our vision to become the UK’s leading water company,” said the company.

“It will help us become more efficient and make sure our customers receive the great levels of service that we ourselves would all expect to receive.”