OVO to pay £2.37m after regulator Ofgem finds failings in complaint handling
OVO Energy has been forced to pay £2.37m in compensation after Ofgem identified a number of failings in how the energy supplier handled customer complaints.
The Bristol-based group has said it has now increased its complaint handling resources, enhanced its complaints management system and improved its case management processes to make sure senior colleagues have oversight of complaints.
Regulator Ofgem identified that 1,395 OVO customers were affected by issues including lengthy delays in addressing complaints, in some cases u... You can carry on reading TheBusinessDesk.com for free, but you have reached the maximum number of pages an unregistered user can view. To register for an account, click here or login below...
