Change management consultancy steers hospice into digital future with new software

Esther McMorris

St Peter’s Hospice has transformed its digital operations and upgraded its Customer Relationship Management (CRM) system under the guidance of Bath-based change management consultancy Nine Feet Tall.

In an initiative designed to boost donor engagement, streamline operations and position the charity for a digital future, the hospice has replaced its outdated software.

Operating in the Bristol, South Gloucestershire and North Somerset area, St Peter’s Hospice provides care and support for adults living with progressive life-limiting illnesses, as well as their families.

Sarah Allen-Gunn, director of fundraising and communications at St Peter’s Hospice, said: “We appointed Nine Feet Tall for their knowledge and insight across all areas of project and change management.

“They guided us through a robust and detailed technology selection process before providing project assurance throughout the implementation phase and into go live. They were able to provide an independent, expert view on our progress, ensuring we were on track to meet our objectives, and bring their experience from other similar projects to help us identify and mitigate risk.

“The new CRM system will revolutionise how we manage our supporter data, both from an efficiency perspective and in terms of insight and analytics. It will enable us to offer more targeted opportunities for supporters to engage with the Hospice, ultimately driving income growth and allowing us to reach more patients, families and carers when they need us most.”

Headquartered in Bath and with offices in London and Manchester, Nine Feet Tall is a specialist consultancy that manages complex change projects.

Esther McMorris, CEO of Nine Feet Tall, said: “Charities like St Peter’s Hospice play an invaluable role in our communities, and by improving their systems and processes, they can focus on what they do best – providing specialist care and support to thousands of people across the region.

“Nine Feet Tall is committed to delivering meaningful change, so we are proud of this successful partnership and to be continuing to support the Hospice on their transformative journey.”

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