Plumbing firm appoints managing director as it eyes £1m turnover mark
Bath-based plumbing and heating services firm GreenSmart Services has appointed joint founder Damian Bush as managing director.
After just three years, the business already has a team of nine and a turnover of almost £700,000.
The company has its sights on breaking the £1m turnover barrier and Bush says its continued focus on customer service is the key to achieving it.
He and colleague Luke Fisher founded the firm during the pandemic, with the aid of financial investors.
“We set out to really focus on customer service,” said Bush. “We knew we had a high standard of work but to get recognised and be respected it is all about perception and looking the part.
“We teamed up with creative agency Milk & Tweed to develop a really good website, we had sign written vans and uniforms and we put a lot of energy into getting great Google reviews.”
They also invested in an online customer management system and app that brings together clients’ details, quotes, appointments, invoices and orders, as well as diaries and employee certification.
Bush said: “We put a lot of effort into recruitment because we are looking at potential engineers as a person as well as at their technical ability, maybe even more so. We are in peoples’ homes and it’s quite an intrusive exercise so we want to make sure the right people are representing us. We’ve probably interviewed 25 people to get three engineers so far.
“Around 75% of our customers are private domestic and we service multiple letting agents so we have the balance right at the moment. But we do want to pursue more contracted work in the future.
“It’s an exciting time for us because we set out to create something that puts the customers at the centre of what we do and it is satisfying to see that the plan is working.”
Original investor Steve Healy, an entrepreneur who has been successful with start-up and high growth companies and taking business to exit, will remain involved with the company.