Merry Maids clean up with 100% turnover increase

TWO Sutton Coldfield businesswomen are celebrating after achieving a 100% increase in turnover in their first year of business.

Helen Cook and Becky Hewitt, owners of Merry Maids Sutton Coldfield, are now looking to recruit two new members of staff to cope with the increase in demand for their services.

Since taking over the domestic cleaning business in 2011, the duo have trebled their number of customers and are planning to expand the business from its current customer base in Sutton Coldfield and Lichfield, to Tamworth and the surrounding areas.

Helen said: “Reliable, trustworthy and skilled cleaners are in high demand and we’ve received huge volumes of enquiries for our services, both from the areas we currently serve and from further afield. By extending our team, we’ll be able to expand the business into new locations and meet this demand.”

Merry Maids is a family-run business, with Helen being an integral part of the business since her mother purchased the franchise in 1999. Becky began working for the business in 2010.

Helen added: “When we took over the business we immediately set about implementing our business plan to expand our customer base, whilst provide the first class service to all of our customers, many of whom have been clients for over 10 years.

“The expansion of the business has been incredible and it has certainly been a challenge to manage all the enquiries and build the business to where it is now.”

“We’re extremely proud of the success of Merry Maids Sutton Coldfield and are excited to be expanding the business further.”

As part of the Merry Maids network, the two women have access to support that is unavailable to most start-ups.

“Starting your own business can be extremely daunting but as Merry Maids franchisees we receive ongoing training and advice on how to improve and grow the business,” said Becky.

“Without the support from the network, we wouldn’t have been able to get to where we are today.”

As well as constant support and guidance from a Brand Operations Manager, the duo attend regular meetings with other Merry Maids businesses and have access to the Merry Maids academy, which will train the business’s new recruits.