Tech firm completes five figure project for West Mercia Police

Anna Assassa, CEO at Tisski

Technology consultancy Tisski has completed a five figure project for West Mercia Police, which covers Worcestershire, Herefordshire and Shropshire, transforming how it delivers support to around 16,000 victims of crime each year.

The system, which went live last month, saw Kenilworth-based Tisski develop an integrated digital case management and communications platform for a new in-house victim service; the Victim Advice Line.

The system is designed to keep stakeholders connected and informed throughout the criminal justice process by providing a single, real-time view over victims and their care plans.

This includes a secure portal where victims can easily access status updates, key information, guidance and engage with the service using their preferred communication channels.

For employees, it features streamlined workflows, automation, task allocation and customised dashboards.

Matthew Chester, head of victim services at West Mercia Police, said: “Feedback from victims demonstrated the need for a single point of entry, quick updates on their case, and greater ownership of their journey.

“We’ve made best use of technology to deliver this priority initiative quickly, cost effectively and with minimal operational or financial risk.

“Tisski’s innovative configuration of Microsoft Dynamics 365 will ensure we can maintain a high quality, professional and compassionate service whilst minimising the overhead on valuable operational resources.

“Their understanding, technical capabilities and service levels have been extremely impressive throughout the implementation. We now have a flexible strategic platform that can respond to feedback and change so we meet the needs of victims now and in the future.”

Anna Assassa, CEO at Tisski, said: “This project revolutionises the way the victim support is delivered and the step-change will make a real difference to many service users.

“The system fully utilises Microsoft Dynamics 365’s functionality and configurability to give West Mercia Police a solution that supports continuous service improvement with minimal risk or additional complexity.

“Our team are proud to have lent their technical and change management expertise to deliver a seamless transition and a platform that will help give victims of crime easy access to information and support.”

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