Watchdog fines home security company £90,000 for making thousands of nuisance calls

The Information Commissioner’s Office (ICO) has fined a Staffordshire-based home security company £90,000 for making nuisance calls to people registered with the Telephone Preference Service (TPS).

Smart Home Protection was behind 118,000 unlawful marketing calls made between January 2017 and September 2018 to people registered with the TPS.

It is against the law to make marketing calls to numbers that have been registered with the TPS for more than 28 days, unless people have provided consent.

The ICO received 125 complaints about the company, includingfrom one person who said: “I have physical movement difficulties and I am sick of having to get up and answer unwanted calls. They are preying on the fears of criminal activity against people at home.”

Other complainants stated the script used by the company was designed to imply crime rates in the area were on the rise and that they had a connection with the local police.

The ICO also found that Smart Home Protection had a cloud-based dialler system which suppressed TPS listed numbers, but at the time the service was not enabled.

The firm also purchased third party data without undertaking any sufficient due diligence, to check whether they had the consent to call people, the investigation found.

Stephen Eckersley, ICO’s director of investigations, said: “Smart Home Protection has been in business for many years, so they should have been fully aware of their data protection obligations. It is a company’s responsibility to check the TPS and make sure that it has valid consent to make marketing calls. If they don’t, they can expect robust enforcement.”

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