Combining your fixed and mobile telephony – a totally unified experience

Many business owners will have heard the term ‘unified comms’, but what does it actually mean? And, perhaps more importantly, how does one achieve a totally unified communications experience?

Now, more so than ever before, businesses need to be able to connect effectively and efficiently, regardless of where their staff are located. But, with more teams requiring the ability to stay in touch without being in the same office, it’s crucial for businesses to have a futureproof communications solution in place.

Unified comms, put simply, describes the way in which we work using multiple communication platforms, devices and collaboration tools in the form of a singular system. With flexible working becoming the ‘new normal’, teams no longer simply require a singular desk phone. Instead, team members are requiring a phone system that allows them to work from the office, from home and on the road.

Fixed and mobile telephony, what’s that?

Flexible communications are crucial in today’s working world. With the easing of lockdown rules across many parts of the country, businesses are beginning to put flexible working policies in place, which means team members across almost all departments are working from different locations. The solution to this? A combination of fixed and mobile telephony.

Fixed telephony is the physical hardware that’s commonplace in almost every office setup. Your phone that sits on your desk, and stays there, is a perfect example of this. However, cloud phone systems have changed the game with plug and play handsets, which can be picked up and plugged in wherever there is WiFi, giving you full access to your phone system from numerous locations.

Your mobile telephony, namely your business mobiles, is your telephony equipment that can be taken absolutely anywhere with you, regardless of a WiFi connection. Thanks to the latest technology your business mobiles can be twinned with your business phone system, effectively creating an extension to your desk phone.

What are the benefits of combining fixed and mobile telephony?

Combining your fixed and mobile telephony allows you to be connected from anywhere, anytime. This is especially true when using a cloud phone system that flips your calls from one device to another – the perfect example of combining your fixed and mobile telephony.

Have you ever been on a call using your desk phone, but needed to leave the office? Previously, you would have had two options, end the call there and then, resuming when you’re next in the office or, end the call and call the person back a short while later on your business mobile. While this isn’t necessarily a bad thing, it does disrupt the call and give a disjointed conversation, making it harder to convey a sense of professionalism.

However, when utilising cloud communications, fixed and mobile telephony are easily combined. Calls can be made, answered and transferred from your computer, mobile or desk phone. This is all done seamlessly so that when you switch device, your caller is none the wiser! Cloud phone systems take accessing your phone system from anywhere to a whole new level! With a cloud phone system, you can access your phone system from an app or from your browser, turning your laptop or tablet into a softphone.

Should you combine your telephony as a priority?

With the ‘new normal’ sticking around for the foreseeable future, working habits have changed for the long term, making now the ideal time to combine your traditional and mobile telephony. It’s recommended to consider a move to the cloud, as cloud phone systems, such as NT Cloud PRO provided by Network Telecom, turns almost any device into a softphone to ensure no missed calls or potential sales.

If you’d like the freedom to work your way by unifying your devices, contact the Network Telecom team today to discuss a new cloud phone system. For a limited time only they’re offering three months free on all new phone systems, contact the team on 0333 3603 899 or