New Italian restaurant finally opens at the Mailbox

Italian restaurant group, Lucarelli, has finally been able to open its flagship restaurant at Birmingham’s Mailbox

Lucarelli opened its first restaurant in West Bromwich in June 2019.

Owners Vincenzo Esposito and Francesco Romano had plans to launch Lucarelli’s Mailbox restaurant at the beginning of December 2020, but this was halted due to the Coronavirus pandemic and restrictions on hospitality.

The new branch was finally able to open and serve its first customers on Monday (April 12) after the business received support from Langley Business Systems following recommendation from a fellow Italian restaurant owner.

Langley Business Systems implemented a sophisticated “Smart Register” solution to ensure the restaurant could run as smoothly and efficiently as possible, whilst adhering to the latest COVID-19 restrictions.

The system provides the owners with real-time business intelligence and enables waiting staff to quickly process customer orders via a smart touch screen, before they are immediately communicated to either the bar or kitchen staff via printers to ensure speedy preparation without order errors.

Esposito said: “2020 was an incredibly challenging year for the restaurant industry and we were disappointed that our original plans to open our flagship restaurant at The Mailbox were put on hold.

“We have had our sights set on Birmingham for over a year now and were incredibly excited to finally serve customers in our outdoor seating area on 12th April. Having worked closely with Langley Business Systems to install a new sophisticated EPoS solution, we can offer an efficient service whilst providing our new customers with the best COVID-safe service and top Italian cuisine.”

Richard Cox, managing director of Langley Business Systems added: “Lucarelli is an incredibly popular Italian restaurant in West Bromwich, so when Vincenzo and Francesco approached us to assist in the opening of their Mailbox branch we were delighted to help.

“EPoS solutions have advanced significantly in recent years, and the Smart Register system will not only ensure the restaurant can deliver a smooth service but will provide Vincenzo and Francesco with the back-office information they need.

“The system will also reduce contact between staff and support table service, enabling them to easily adapt to any further changes posed by the ongoing pandemic.”