EE launches next day mobile device repair service in 17 stores in the West Midlands

EE has invested in extending its next day mobile device repair service to 17 stores in the West Midlands as it welcomes customers back to the high street.

The company says it has experienced huge demand and footfall in its stores since reopening on 12 April.

For the first time more customers across the West Midlands will be able to have their mobile phone repaired for the next day – with some repairs fixable on the same day – rather than sending a device away to be fixed, which can take an average of six days.

The new service will now be available in West Midlands EE stores including:

Birmingham Acocks Green
Birmingham Bull Ring
Birmingham Corporation Street
Birmingham High Street
Birmingham Kings Heath
Birmingham Longbridge
Birmingham Northfield
Birmingham Perry Barr
Birmingham The Fort
Dudley Merry Hill
Sutton Coldfield
West Bromwich
Wolverhampton Mander Centre

Lee Frankham, retail director at EE, said: “Stores play an essential role in supporting our customers, so it’s great to see that footfall has returned stronger than initially forecast and far in excess of what we saw during previous re-openings.

“One of the top reasons our customers visit us is for tech support, so the extension of our industry-leading mobile phone repairs service will help more customers get their phones back faster. Our investment in this new service reflects EE’s commitment to ensuring customers remain as connected as possible. The next day repairs service is now available in 85 stores across England and we’re looking to introduce it in other regions of the UK later this year.”