Cloud tech firm wins second Australian water deal

Aptumo, the cloud-based customer and billing solution provider, has been selected by Australia’s North East Water to help improve its customer service to a population of more than 110,000 people across 39 towns in North East Victoria.

Walsall-based Aptumo – powered by Echo Managed Services – was selected by the Victoria-based water utility company to support its investment in its internal systems, which serve thousands of people in the South East of the country, covering an area of approximately 20,000 sq km.

Aptumo was recently instructed by Coliban Water, also in Victoria, Australia.

Monica Mackintosh, managing director, Echo Managed Services, said: “Aptumo continues to go from strength to strength in Australia, which is testament to the hard work of the whole team, who are delivering innovative technology to water utilities to improve their customers’ experience. We are really looking forward to working with the team at North East Water on this exciting project.”

Rebecca Jhonston, executive planning & infrastructure at North East Water, added: “Aptumo will help us to meet our objective to improve the service we offer to our customers, as well as supporting us to modernise and personalise our systems to better cater for the changing requirements of the people we serve. Aptumo will also help us to provide our team with modern and effective tools, so they can focus on serving our customers. We’re dedicated to making the lives of our customers easier and this will transform the billing process for us, allowing us to improve our customers’ experience.”

Richard Harris, general manager at Aptumo Australia, said: “We’re delighted to be working with a second Victoria-based water company, and we are looking forward to helping North East Water make life easier for their customers now and as their billing needs change over time. We’re committed to helping our clients advance on their modernisation journeys, and give them autonomy over their internal systems which can be customised to suit their requirements as they evolve.”

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