Outsourcing firm dials up growth to create 500 jobs

Birmingham-based business outsourcing firm Sigma Connected is set to create creating hundreds of new jobs.

Sigma, which offers customer contact centre services across the energy, water, insurance and financial services sectors, is looking to fill 500 new vacancies in the first quarter of the year.

The roles, which cover contact centre agent, supervisor and management jobs, will all be based from home as part of the company’s remote-working approach.

They will add to Sigma’s 4,000-strong workforce, which has already seen 600 additional people employed this year.

Mike Harfield, COO of Sigma Connected Group, said: “As part of our rapid growth, new client wins, and success in various markets, I am delighted that we can once again expand our team here after adding thousands of new jobs in the past 10 years.

“For us, it’s not just about jobs or stop-gap roles, it’s about offering long-term careers where people flourish and have access to the best training, development and promotion opportunities.

“Our agents are supporting clients nationally and internationally. To be adding more employees is another sign of our sustained success and ability to win and retain clients in a number of sectors.

“These roles represent a great opportunity to work in the booming outsourcing industry where we feel we are really making a difference.”

The company employs over 4,000 people across the UK, South Africa and Australia and has been part of South African company the Digicall Group since 2015.