Guest services provider set to welcome national growth

Specialist guest services provider Portico is rolling out a regional growth plan as it looks to “significantly” expand its footprint across the UK.

The company already has a presence in seven major UK cities, including Birmingham, Leeds and Manchester.

Portico has around 30 staff operating in 15 sites across Birmingham, and recently signed a contract with property asset management company, JLL, to provide front-of-house guest services at over 80 of its sites across the UK including at 9 Colmore Row, 2 Chamberlain Square, and 10 Temple street in Birmingham.

Portico secured its first contract in Birmingham in 2014 with PwC and, since then, has grown its presence by securing further contracts at sites including NatWest, Deutsche Bank, Eversheds, and Evelyn. It supplies services ranging from reception and concierge services to workplace management.

Oliver Hiner, director of operations, said: “People are at the heart of Portico. Our team members work tirelessly to understand our clients’ needs and deliver a service that resonates wholeheartedly with their ethos. This enables our clients the freedom to focus on their core business activities while knowing the management of their guest services is in experienced, reliable and capable hands.

“Such bespoke and adaptable support has never been more necessary than now, post-pandemic, when the traditional work environment has shifted irrevocably. Our regional growth strategy recognises this and offers employers the greater level of support and tailored experiences for visitors which this new landscape demands. This includes providing our clients with exciting new service offerings, such as Portico Pulse and Portico Safe, which further enhance their ability to meet their business aims.”