People: BNP Paribas; M·E·L Research; The West Brom

Charlotte Fullard has been appointed as senior associate director in the office agency team at BNP Paribas Real Estate.

Based in the Birmingham office, Fullard joins after spending almost four years at Vail Williams, where she led its commercial agency.

She brings a significant client base and property portfolios, contributing to the team’s total instructions, which now exceed 1m square feet.

With 22 years of experience as an office agent, she is skilled in both disposals and acquisitions, having previously represented clients such as Real Estate Investors plc, Hortons Estate, and Ingeus UK Limited.

Her addition aims to enhance the team’s tenant representation offering further.

Simon Robinson, head of Birmingham office at BNP Paribas Real Estate said: “We have been actively growing our offer and investing in our talent as Birmingham further establishes itself as the UK’s second city. Activity is increasing, and as such, we have brought Charlotte on board to meet this demand. She is a seasoned agent who’s worked at the top of her game across the wider West Midlands areas. Her strong landlord and occupier experience in particular makes her an ideal hire to support our clients as we grow out our tenant representation specialisms on site.”

Charlotte Fullard, senior associate director, of office agency at BNP Paribas Real Estate said: “Joining Simon’s team at this fundamental time is pivotal to ensure that we can deliver the level of service that our landlord and developer clients are looking for to enhance their portfolios. Furthermore, we can offer meaningful support to tenants reviewing their occupational strategy, be it with relocation or enhancing the continued occupation of their existing space, enabling them to focus on their core business.

M·E·L Research Ltd has introduced Paul Sutton as the newest team member, serving as the fieldwork operations manager.

Sutton joined the company in October 2023 and brings an impressive 20 years of operational management experience, with a 14-year focus on fieldwork management within the market and social research sectors.

Paul Sutton

Before joining M·E·L Research, he gained experience in companies like Telewest and Capita.

His entry into the research field began with roles at JRA Research, Peak Answers, and, most recently, the National Centre for Social Research.

Starting his career in call centres, Paul progressed into leadership roles in operational sales, project management, and fieldwork management.

In his prior role at the National Centre for Social Research, he served as Senior Field Manager, leading a remote team of six Field Performance Managers and 150 full-time external survey interviewers.

Now at M·E·L Research, Sutton is responsible for developing and overseeing crucial processes for outbound call centres and face-to-face fieldwork.

West Bromwich has revealed two additions to its senior team this week.

Heather Hazley has been welcomed to the organisation as the head of distribution, leveraging her extensive 30-year background in financial services.

Heather Hazley

Her expertise spans various functions, including retail, contact centres, digital services, and intermediaries, showcased through her previous senior positions at RBS and Nationwide.

Gurvinder Glenholme

Additionally, Gurvinder Glenholme has assumed the position of head of strategy and partnerships.

She brings over 15 years of experience in strategy development and execution, having spearheaded a range of diverse projects in previous positions at Nationwide.

Hazley said: “Working for a mutual that is truly purpose-driven is something I’m very excited about, so I’m proud to become a part of the West Brom, supporting our members and local communities. Throughout my career, I’ve been incredibly passionate about providing excellent customer service through an ever-evolving range of channels, and I look forward to working with our teams to continue to deliver the best for our members.”

Glenhome said: “The environment and culture of West Brom is what drew me to the business and I’m looking forward to working with teams throughout the Society to continue to make a difference to our members. It’s an exciting time to be joining, with a big focus on implementing positive strategic change and delivering even further for both our customers and colleagues.”

Heather and Gurvinder’s appointments follow several senior hires at the West Brom over this year, as the building society continues to expand and grow its teams.