Birmingham airline named the best in the world

AIRLINE Emirates has been named the World’s Best Airline 2016 at a prestigious awards ceremony.

In addition to securing the headline category at the Skytrax World Airline Awards 2016, the airline also scooped the awards for World’s Best Inflight Entertainment for a record 12th consecutive year, and Best Airline in the Middle East.
 
Based on the results of the largest airline passenger satisfaction survey in the industry, the World’s Best Airline Awards are considered a global benchmark of airline excellence.

This year’s Skytrax awards were based on a total of 19.2 million completed surveys covering 280 airlines, by customers hailing from more than 104 countries. The Skytrax survey measures quality standards across 41 key performance indicators of front-line products and services in the airline industry.
 
This is the fourth time Emirates has won the top accolade since the airline awards were introduced 15 years ago – the same time as the airline began operations from Birmingham.

Taking the top award in 2001, 2002 and again in 2013, the airline has won a total of 20 Skytrax World Airline Awards since 2001.
 
Sir Tim Clark, president, Emirates said: “We are honoured to be recognised by the prestigious Skytrax awards. Emirates has always put our customers at the heart of what we do, and we work hard to deliver the very best experience possible to our customers at every touchpoint, every day, all around the world.

“We constantly invest in our product and services, both on the ground and in the air. We listen carefully to our customers, and then relentlessly challenge ourselves to deliver and exceed expectations. The fact that these awards are based on the direct feedback from passengers is gratifying and wonderful recognition for all of the hard work that’s gone into creating the Emirates experience.”
 
In announcing the latest awards, special attention was given to the airline’s flagship aircraft, the Airbus A380. The double-decked plane is now one of those operating from Birmingham, the airline having launched regular services in April.