Cloud-based Call Centre Platform, TCN, Launches New EU Head Office as Part of Global Expansion
TCN, Inc., a global provider of a comprehensive cloud-based call centre platform for enterprises, contact centres, BPOs and collection agencies, has officially launched its new EU head office.
The office in Bucharest, Romania was opened on February 1, 2023 with specially invited guests including current clients, representatives of local businesses including Raiffeisen Bank, Generali Insurance, Alpha Bank and OTP Bank and senior TCN executives from the US, EU and UK teams.
Guests heard keynote presentations about TCN and its plans for the future and award-winning products, such as the TCN Operator platform, from Kerry Sherman, executive vice president of business development, Darrin Bird, executive vice president and chief operating officer, Victor Marcu, business manager Europe, Adrian Stefan, director of sales and Spencer Taylor, head of UK & Eire operations.
A team of around 10 TCN staff will be based at the EU office, including developers, technical support and operations executives. TCN also plans to expand the office to support the region further.
The team will provide technical support to EU clients and second-tier technical support for UK clients, offering longer support times to clients.
“TCN is based in the US but is rapidly expanding globally,” said Darrin Bird. “We now have a large remit in both Europe and the UK, and it was essential that we open an EU head office to provide greater support to those clients. The EU team will also be working on advancing our products technically. I was delighted to be a part of the day and to talk with so many current and future clients,” he added.
“TCN is already helping to increase overall company call volume and productivity of our clients, while reducing call waiting times, but our software has even greater capabilities and we are excited to be able to advance work on that while having a dedicated home for our support teams here in Europe,” said Victor Marcu.
“The standard of our technical support is just one of their many USPs. It’s an exciting time for the company,” he concluded.
For more information about TCN, visit www.tcn.com or call +40 31 631 8791.